All Limelight products are warranted to the original owner against manufacturing defects in materials and workmanship for the lifetime of the product.
If a Limelight branded product covered by this warranty fails due to a manufacturing defect we will repair the product, without charge, or replace it, at our discretion.
Only original, unaltered and unmodified materials and workmanship are covered by this policy.
This warranty does not cover damage caused by accident, improper care, negligence, normal wear and tear, or the natural breakdown of materials over extended time and use. Damage not covered under warranty may be repaired for a reasonable rate and a fee will be charged for return shipping.
For warranty evaluation, your product must be returned to one of Limelight’s Mechanics Warranty Departments.
All shipping to Warranty must be pre-paid and insured. Limelight Mechanics cannot be liable for lost in-bound packages. This warranty is available worldwide. This warranty gives you specific legal rights; you may have other rights, which vary from state to state.
Limelight Mechanics lifetime warranty covers manufacturing defects in materials and workmanship, regardless of the age of the product, but it does not cover normal wear and tear. Wear and tear is damage that naturally and inevitably occurs as a result of normal use. Regardless of how carefully you use, or how well you care for your Limelight Mechanics products, it will eventually begin to show age and wear.
Common examples of wear and tear that would not be covered under the lifetime warranty include abrasions from rubbing when you use the products and general breakdown of the materials over the years.
Repair Guidelines If you’re having problems with your product by Limelight Mechanics:
1. Please contact us at email@example.com
2. Please write a detailed description of the problem
3. Please attach photos/videos of the issue
4. We will respond with a solution or a number of solutions for the given problem from which you can chose what you would like done.
5. We will instruct you to which service point you should ship the product(s)
If your warranted product by Limelight Mechanics fails due to a manufacturing defect in materials or workmanship, our first option will be to repair the item, free of charge. If the product is not repairable, or if the cost of repairing the item exceeds the cost of a new one, we will replace it. If your Limelight Mechanics product has special memories attached to it that make it irreplaceable to you, please indicate so on the Warranty Return Form and we will not replace it and it will be returned to you. Our typical turnaround time is 2 weeks from the time we receive your product until it is returned to you. In some cases, we can get it back to you sooner. In some cases, it may take longer. During peak season our turnaround time can be longer. As stated in our warranty policy, the customer pays the shipping charges to send products to the Warranty Department. Limelight Mechanics will absorb the return shipping charges using registered mail or UPS, DHL of Fedex. Shipping charges for all non-warranty repairs are at the owner’s expense. The cost of non-warranty repairs varies from one repair to another, depending on the cost of the materials and length of time it takes for us to do the repair. After your product is evaluated, we will send you a letter with the final repair costs, and request that you contact us to approve the charges. You can track your package with your shipper to determine if and when it has been delivered. Once we have received your product by Limelight Mechanics in the Warranty Department, we will send out an email that will let you know the status of your repair. Again, our typical turnaround time is 2 weeks from the day we receive your product.